About Lemon Business Solutions

Lemon is a leading UK business outsource partner with a 24/7 multi-channel contact centre, based in Stockton-on-Tees.

Established in 2003 out of a passion to provide world class customer service, our mission is to help you deliver your business objectives and expedite further efficiencies within your operation through the outsourcing of non-core business activities.

To do this we utilise our in-house contact centre and train our operators on your processes, to your standards and accessing your systems, ensuring a seamless client journey for your customers.

Our services can help you improve your customer experience and increase efficiencies by:

  • Increasing operating hours (up to full 24/7)
  • Managing call peaks through call overflow
  • Providing omni-channel Services (e.g. web chat)
  • Managing inbound/outbound sales leads & appointment booking
  • Outsourcing of departments or functions (e.g. switchboard)

As the leading contact centre provider in the Tees Valley we have already provided our services directly to the TVCA through the Business Support line set-up at the start of the COVID-19 pandemic.  The Back to Business Fund can now be utilised to help you by paying for the set-up of our service and for a set period of call management to support your business during the COVID-19 recession. Alternatively we can assist you by providing a short term project, such as an outbound campaign to cleanse lead data or assist with cover for your staff as you return to normal operation etc.

For your reassurance we place Quality & Trust are at the heart of the service we provide to you and we hold ISO9001 certification for Quality Management and ISO27001 for Information Security, as well as working towards ISO22301 for business continuity.

We look forward to hearing from you.

Contact: Martin Anderson


Phone: 01642 662772